Vendor review
Vendor accessibility review questionnaire
Counties and cities often depend on third-party systems for resident services, payments, permits, records, meetings, and forms. This questionnaire turns vendor accessibility claims into reviewable operating records instead of loose email assurances.
When to use it
- Before renewing a public-service platform contract.
- When a vendor controls forms, payments, portals, meeting systems, or document publication.
- When accessibility claims exist but the entity does not have evidence, remediation owners, or exception posture.
- When procurement, legal, ADA, and digital services need the same review record.
Core questions
| Area | Question | Evidence to request |
|---|---|---|
| Scope | Which public-facing web content, mobile content, forms, and documents are operated for the entity? | System inventory, URLs, public workflows, document types, and mobile surfaces. |
| Standard | What accessibility standard does the vendor claim for the covered public content? | Current WCAG 2.1 Level AA statement, VPAT or ACR, and testing methodology. |
| Testing | When was the most recent accessibility test and what methods were used? | Manual test summary, automated scan summary, assistive technology coverage, and date. |
| Remediation | How are confirmed issues triaged, assigned, fixed, and verified? | Remediation queue, severity policy, SLA language, verification notes, and owner path. |
| Documents | Does the vendor generate, host, or transform public PDFs, packets, notices, or reports? | Document workflow map, template ownership, and remediation responsibility. |
| Escalation | What happens when the entity receives an accessibility complaint tied to the vendor system? | Support escalation path, response timeline, named role, and contract reference. |
PublicProof operating record use
- Vendor answers become structured vendor accountability records, not standalone procurement notes.
- Vendor-owned findings stay linked to the affected service, public surface, contract path, next touchpoint, and renewal date.
- Remediation status remains separate from final legal conclusions or exception decisions.
- Evidence packs can show unresolved vendor dependencies without treating them as internal web-team backlog.
Boundary
This questionnaire is general product information and procurement preparation support, not legal advice. PublicProof helps organize deterministic vendor accountability records; public entities and counsel remain responsible for final contract terms, legal positions, and exception decisions.